Delivery & returns
Delivered across the UAE.
We pack your order with care and deliver it to your door, anywhere in the UAE. Here's what it costs, how long it takes, and how exchanges work.
Delivery fees
One price, every emirate.
One flat fee wherever you are in the UAE. Here is exactly how delivery works.
| Delivery anywhere in the UAE | AED 48 |
|---|---|
| Orders over AED 1,000 | Free |
| Large or heavy items | Extra, shown in the cart |
| Collect from our showroom | Free |
Delivery rules
- 012 to 4 working days
We deliver within 2 to 4 working days after your order is confirmed. We'll message you on WhatsApp with your tracking number when it's on the way.
- 02One price: AED 48
Delivery is AED 48 per order, to any emirate. It's added at checkout.
- 03Free over AED 1,000
Orders over AED 1,000 are delivered free. This applies to your first delivery only, not to exchanges.
- 04Large items
Some large or heavy items, like big racks and shelving, have an extra delivery charge per piece. It's shown on the product and in your cart before you pay. For very large orders we may agree delivery with you on WhatsApp.
- 05Check it when it arrives
If the box looks damaged, take a photo before you sign for it, and tell us the same day.
- 06Missed delivery
If nobody is there or the address is wrong, delivering it again costs AED 48.
Exchanges
Exchange policy, made clear.
Changed your mind? You can swap it. Please read these points so we're both clear before you order.
- 017 days to exchange
You can exchange an item within 7 days from the day it was delivered or collected.
- 02Unused and complete
The item must be unused, not installed, in its original packing, with all parts and your invoice.
- 03Swap or store credit, no cash
You can choose another product or take store credit for the full amount you paid. We don't give cash refunds for a change of mind.
- 04Price difference
If the new item costs more, you pay the difference. If it costs less, the rest stays as store credit.
- 05Exchange delivery: you pay
Bring it to our showroom: free. If you want us to collect the item, that's AED 48. If you want the new item delivered, that's AED 48.
- 06First delivery fee is not refunded
The AED 48 you paid for the original delivery stays paid, even if you exchange the item.
- 07We check every return
If the item is used, damaged by you, or missing parts, we can refuse the exchange and return it to you.
- 08Not exchangeable
Custom-made, cut-to-size and specially ordered items cannot be exchanged.
Arrived damaged or wrong?
That's on us, not you.
- 01Tell us within 48 hours
Send photos or a short video on WhatsApp within 48 hours of delivery.
- 02We pay everything
We collect the item and deliver the right one at no cost to you.
- 03Out of stock?
If we can't replace it, we refund the full amount, including delivery.
How to exchange
Three steps, no forms.
WhatsApp 050 576 4506 with your order number and a photo of the item.
Bring it to our showroom for free, or we collect it for AED 48. We check it's unused and complete.
Take another item or store credit. Collect it free, or we deliver it for AED 48.
Items arrive ready to put together, with easy fittings. Stuck? Send us a photo on WhatsApp and we'll walk you through it.
Last updated November 2026.